Return & Refund Policy

All items sold on nutribrownrice.com Malaysia are allowed for return/refund, you may return your item to us within 3 calendar days.

Countdown starts from the date you received the item to the post stamp date on the return parcel.

  • Proof of purchase (order number, tax invoice, etc)
  • Bank details in Return Form if original payment is made via eGHL, PayPal, or Credit Card
  • Include printed Return Form and NutriBrownRice® Tax Invoice in each return package box
  • Reason for return has to be valid and return acceptance conditions met (check out below)

 

Should there be any item damage due to our transportation, please contact our customer service within 24 hours for claim purposes.

 

You may want to return your item due to any of the following reasons:

x: Not Required  | ✓: Required

   YOUR RETURN MUST BE  
Reasons for returnNew ConditionSealed ConditionComplete (free gifts, accessories, original packaging)Not damagedTags & labels attached
Delivery – Wrong Product 
Quality – Damaged ProductxxProduct sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
Quality – Defectivexx 
Quality – Product Condition 
Website – Incorrect Content 

NOTE: In the unlikely event that your return does not meet requirement(s). Our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.

You can track return status using the tracking number provided to you by our logistics partner.

Replacement process only begins after we have completed evaluating your returned item. This quality evaluation process may take up to 2 – 3 business days.

Kindly have your returns shipped to our Returns Mailing Address:

Abrand Food Manufacturing Sdn Bhd, No.51, Jalan IKS Bukit Tengah, Taman IKS Bukit Tengah, 14000 Bukit Mertajam, Pulau Pinang, Malaysia.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved , we will initiate a refund to your credit card (or original method of payment).

You will receive the credit usually within 5 working days, depending on your card issue’s policies.

NutriBrownRice® ensures that all information collected will be safely and securely stored. We protect your personal information. Check out our Privacy Policy here for further information.

Yvonne
Yvonne
@username
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My sister always has gastric acid reflux problems. She just drinks nbr when she’s in pain and she feels relieved every single time after drinking.
Evon
Evon
@shopee_user
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Fast Delivery! Good Seller! Thank U for the Gift from Seller!
Desmogen
Desmogen
@shopee_user
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Very responsive and responsible supplier who not only cares but go extra mile to understand individual needs.The Supplier understand his products well and able to provide good and relevant recommendation. This is my first trial on the profuct but I am confident that it will definitely be a good one!
Admad
Admad
@shopee_user
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Terbaik. Ada free gift lagi. Penghantaran cepat. Pembalutan pun kemas. Keep it up seller.
April
April
@shopee_user
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Items well packed, fast del. very thoughtful to include free sachet of other variation. LO lately is not showing much interest in her formula milk but I need to ensure she doesn’t go to play school on an empty stomach. Hopefully she will like the chocolate one. I tested purple and it’s not sweet. Love it!
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Caroline
Caroline
@shopee_user
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One of the better option for my in laws who is diabetic.
Yanie
Yanie
@shopee_user
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Fast action by seller, fast delivery by courier!! The taste so yummy!! My son also love it. Stay full longer! Really recommended!!
KS Tan
KS Tan
@shopee_user
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Goods received in good condition. Very fast on delivery. Good product for quality, good value for money. Will buy from this seller again.
Jay
Jay
@shopee_user
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Good, good, good. I like it. Will order again when finished as eat as breakfast most of the time.
Masita
Masita
@shopee_user
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Item received in good condition..packaging well and happy with purchase..thanks seller for post early.
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