Return & Refund Policy
All items sold on nutribrownrice.com Malaysia are allowed for return/refund, you may return your item to us within 3 calendar days.
Countdown starts from the date you received the item to the post stamp date on the return parcel.
- Proof of purchase (order number, tax invoice, etc)
- Bank details in Return Form if original payment is made via eGHL, PayPal, or Credit Card
- Include printed Return Form and NutriBrownRice® Tax Invoice in each return package box
- Reason for return has to be valid and return acceptance conditions met (check out below)
Should there be any item damage due to our transportation, please contact our customer service within 24 hours for claim purposes.
You may want to return your item due to any of the following reasons:
x: Not Required | ✓: Required
|YOUR RETURN MUST BE|
|Reasons for return||New Condition||Sealed Condition||Complete (free gifts, accessories, original packaging)||Not damaged||Tags & labels attached|
|Delivery – Wrong Product||✓||✓||✓||✓|
|Quality – Damaged Product||x||x||Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only||✓||✓|
|Quality – Defective||x||x||✓||✓|
|Quality – Product Condition||✓||✓||✓||✓|
|Website – Incorrect Content||✓||✓||✓||✓|
NOTE: In the unlikely event that your return does not meet requirement(s). Our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
You can track return status using the tracking number provided to you by our logistics partner.
Replacement process only begins after we have completed evaluating your returned item. This quality evaluation process may take up to 2 – 3 business days.
Kindly have your returns shipped to our Returns Mailing Address:
Abrand Food Manufacturing Sdn Bhd, No.51, Jalan IKS Bukit Tengah, Taman IKS Bukit Tengah, 14000 Bukit Mertajam, Pulau Pinang, Malaysia.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved , we will initiate a refund to your credit card (or original method of payment).
You will receive the credit usually within 5 working days, depending on your card issue’s policies.