Shipping policy

🚚 NutriBrownRice® Shipping Policy

Thank you for choosing NutriBrownRice® – your daily companion for better gut health and energy. We’re committed to getting your orders to you safely, quickly, and reliably.

📍 Shipping Locations

We currently ship to:

  • 🇲🇾 West Malaysia (Peninsular)

  • 🇲🇾 East Malaysia (Sabah & Sarawak)

  • 🇸🇬 Singapore

  • 🌏 Select international countries (please contact us for custom rates)

⏱️ Processing Time

  • Orders are processed within 1–2 business days.

  • Orders placed before 12pm (GMT+8) will be shipped out the same day (excluding weekends and public holidays).

🚛 Delivery Time Estimates

Location Estimated Delivery
West Malaysia 1–3 working days
East Malaysia 3–5 working days
Singapore 3–7 working days
Other Countries Varies by destination

Please allow additional time for remote areas or peak seasons.

💵 Shipping Fees

Location Order Value Shipping Fee
West Malaysia RM150 & above FREE shipping
West Malaysia Below RM150 RM8 flat rate
East Malaysia RM200 & above FREE shipping
East Malaysia Below RM200 RM15 flat rate
Singapore RM300 & above FREE shipping
Singapore Below RM300 RM25 flat rate

International shipping fees are calculated at checkout or via custom quote.

🎁 Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can track your parcel via:

  • Ninjavan, J&T, DHL eCommerce, or other courier (depending on region)

📦 Packaging & Handling

All NutriBrownRice® sachets are:

  • Sealed in eco bags or gift boxes

  • Packed securely to preserve freshness and quality

  • Protected against heat and moisture during shipping

📬 Delivery Issues

  • Please ensure your shipping address is complete and accurate

  • If your package is delayed, lost, or damaged, kindly contact us at hello@nutribrownrice.com within 7 days of expected delivery

  • We will assist with claim submission and arrange a replacement or refund if necessary

🛡️ Our Promise

We know health is personal. Every NutriBrownRice® order is packed with care. If your package arrives in unsatisfactory condition, we’ll make it right – just reach out.

Would you like help:

  • Creating a Returns & Refund Policy next?

  • Or a simple Shipping FAQ section?

Let’s make your customer journey seamless from click to cup. 🌾📦💚